• Implementation space. Entering the website

This document is an agreement concluded between Neptun L.L.C., registered near NRC with (NIPT number) K12222001B, headquartered at: Tiranë-Durrës highway, Univers Trade Center, 6th km Kashar, Tirana, and the respective clients, which provides the general conditions for clients of buying online products via the Neptun website (hereinafter referred to as “General conditions”)
Buy ordering and purchasing online via the website, you accept without reservation all the General conditions. These general conditions are applied to all sales via website of Neptun, even though the products are delivered to the address specified by the Client or when the clients buy the products at the stores.
If the general conditions change, corresponding changes will be published on this website. If the general conditions change, they will not be applied any more. In case of specific products and special offers that have additional conditions will be published after their delivery on website
Neptun will not be responsible if during the navigation on this website can be downloaded unwanted products or unconfirmed by the client. Neptun will not be responsible for problems that may arise due to the lack of antivirus, firewall or browser not updated at the visitor’s computer during the navigation on this website of Neptun as well. The clients take the responsibility by themselves to use the right equipment and programs to be protected against external against external attacks (viruses, different pages) to buy online. Neptun may decide at any time to suspend, change or terminate the provision of the products online due to maintenance works, to update or improve the website or for any other reason.
Violation of these conditions and terms entitles Neptun to terminate an online purchasing and to not let them navigate anymore on this website for these reasons or other.

  • Electronic purchase/order procedure.

To buy online, the client must be over 18 years old and with full legal capability to act. The first step the client should take is the registration. During the registration, the client must provide name, surname, his electronic address, his password as well. The client is obligated to provide true and correct information, mandatory for its identification. The password is personal and should be kept confidential and not disclosed to any other person. The client will have access to his personal data in Customer space or in case when the client will make an order, the client must be identified in advance through user name and password, taking in consideration that the password does not serve to make payments.
The client performs the order through the procedure described on the website and confirms detailed summary of the order, which contains information on the product ordered and its price. Neptun will not take any responsibility if in the relevant customer account purchases or orders another person who has taken the username or password with or without the knowledge of the relevant client.

Verification of data and provision of his client’s bank card numbers constitutes signature and expresses hidden acceptance of all transactions made by the client on the website of Neptun.

Neptun will not take any responsibility if the card bank, details of which are set in order to perform a payment is declared stolen or lost, in case the relevant bank confirms the payment.
Neptun is not responsible if the website doesn’t work, which can delay or prevent the performance of electronic orders, due to the events beyond the reasonable control of Neptun or due to maintenance work carried out on the respective website Neptun.

  • Products and price

Visiting website, you, as a client will be informed about the main features of the products on this site. Any information regarding the description of the products, their characteristics and prices will be displayed with detailed specifications on the website. However, the clients have the right to know the manner of use or any other information that accompanies the products delivered or placed on the products or its packaging, such as instructions for use. Considering that buying electronically does not offer the ability to display usage instructions or other documents, the Customer may choose to recognize them after the purchased product to is delivered as take delivery of or can visit one of the shops of Neptun for to see the relevant product.
The Internet offers a different shopping experience from buying in store. In other words, we inform you that the pictures that appear on the website to illustrate the products may not always display the view and real product’ s features such as colour, size or format, which may not always coincide with the description (in text) of the product concerned. Neptun does not take any responsibility in case of any inaccuracies or inconsistencies in the product illustration. Neptun does not guarantee availability of any product published on the website
Availability of products means availability in stock. In case of lack of availability of the product, Neptun undertakes to inform the Client as soon as possible by his contacts established during online purchasing, but in any case within 48 hours of order confirmation.
The prices set on the website of Neptun are net prices with VAT included. The prices set for the products do not include the delivery costs which are the responsibility of the Client who chooses the delivery of products to the address specified by him. In case of any mistake in writing about the prices of one or several products, Neptun shall notify the Customer for the mistake. Client is free to choose to continue to the end of the transaction or to terminate it.

  • Confirmation of order and transportation/installation cost.

After purchasing the product (s) electronically, Neptun confirms immediately to the client the receipt of the order. In addition, the Client will receive a message through his email, confirming the purchase electronically and contains information on the product, quantity, price and order number.
Customer order will be considered accepted only after its confirmation by Neptun. Customer order may be reviewed by Neptun and consult with the Client especially in case of absence of the product chosen on website by the customer. Neptun informs the customer of each case. Transportation costs to destination apply only if the service is required by the Client during electronic purchasing. The transport is performed only for the products with a value of more than Lek 3000 All and cost Lek 1000 All within the yellow line of the city where the client is.
In case there will be required transport out of the yellow line of the city, the transportation costs of products will be determined depending on the total weight of the order, the size of the products and the location of the Client. The client will be notified for the payment of shipment costs which are added to the price of products ordered.

  • Payment methods
The customer can make the payment with: 1. Payment in cash when receiving the order. 2. Payment with bank account. 3. Bank debit card or credit card (of any kind).
If Neptun finds impossible to accomplish a part of the order for reasons that have nothing to do with Neptun, customer payment shall be reduced by the price of the unsent products and relevant shipment fees , once notified respectively for this changes.


  • - Neptun uses computer programs approved by Visa International and MasterCard Worldwide to the latest standards of security (128-bit SSL).
  • During the payment, the client automatically connects with the payment server, part of Data Processing Center Control System. Bank data of the client, protected through encryption, does not pass through Neptun Electronic Systems and are not saved in these systems.
  • Product delivery
Delivery of products will be performed within 2 days from the day after order confirmation from Neptun. In case of absence or delay, you will be notified by Neptun to postpone the deadline for delivering. Client is free to choose whether wants to accept or cancel the order. Product delivery can be carried out only on the territory of the Republic of Albania. Delays in products delivery or order failure do not mean compensation of Customer or its suppliers.
Neptun through the transporters will deliver the ordered products to the address set by the Client, in the nearest location accessible by means of transport. Client undertakes to take the delivered products on its behalf or on behalf of the person to whom the order is carried out at the address given by him during the order performing. During the delivery, the Client or authorized person must prove his identity and show the order confirmation which contains the order number and authorization in case of withdrawal by a third person.
During the control of the products delivered, if the client finds out that the wrapping or product packing is damaged, the products are missing or damaged, the Customer must describe all the remarks written in the act of receiving and obtain the signature of the carrier and will keep a copy of the document. These remarks should be clear (determination of damages) in order to be considered by Neptun for the replacement product.

  • - If Neptun or transporter cannot deliver products because customer’s fault, such as respecting the schedule set for the delivery of products, lack of communication of particular conditions of access, the Client loses the right to refund delivery costs. The costs of returning the product will also be deducted from the refund of the product price. If the client wants another delivery, he is obligated to pay in advance the delivery costs.
  • Order cancellation

The client has the right to cancel his order, in case when Neptun does not accomplish the delivery conditions predicted in the above point, announcing via email at [email protected] or service telephone number: 044 50 50 50. The request for cancellation will be considered by Neptun only if the preparation, submission or delivery of ordered products did not happen under the terms described in these Terms.
For the above cases of cancellation, the Client will be compensated for the payment made within a period of 4 days since the request is received from Neptun.
In case of an online purchase with a debit or credit card, the client will cover all the bank commissions arising from the two transactions.

  • Kthimi i Produkteve.

Pursuant to Article 37 of Law 9902, dated April 17, 2008 "On consumer protection", the Client has the right to withdraw from the contract without penalty and without giving any reason, within a period of 14 days from the date of delivery of ordered products.
Product must be returned to the address specified by Neptun, with packaging and encasement, not used and accompanied with all accessories, instructions for use, documents proving the purchasing electronically and return authorization form completed ; if the product is not delivered in a manner described in this point, it will not be accepted by Neptun. Transportation costs for the return of cancelled orders will be covered by the Client

  • Privacy and copyrights

Protection of privacy and personal data are matters of particular importance and Neptun is committed to strictly implement all legal frameworks for their respect and protection, particularly Law 9887, dated 10.03.2008 "On Protection of Personal Data", as well as the relevant legal acts.
In accordance with the legal framework, the Client has a right of access, correction, deletion of his personal data or opposition to their processing. The client can exercise these rights by sending an email to: [email protected] This site is the official website of Neptun. All elements used on this site, including Sound or visual elements, and the base technology, are protected by copyrights, trademarks or patents. They are the exclusive property of the company Neptun s.r.l. This site is used according to the General Conditions which are expressly set out here. The client has the right to use this site only for personal use and any copying, unauthorized use of elements used on this site is prohibited.

Service of warranty products
After-sale services will be provided for all products within the warranty. This service will be performed only in the authorized service center of Neptun: Elektroservis, (nr. Tel: 044 509 090)

Customer Service
If you have questions, complaints or comments about these Terms and Conditions or your electronic purchase on the Neptun website, don’t hesitate to visit us at the address or e-mail: [email protected] or 044 50 50 50.